❓ Frequently Asked Questions (FAQs)
1. What is MAD21?
MAD21 is a Pakistan-based online skincare and beauty store offering high-quality products including serums, moisturizers, and haircare solutions — all crafted to enhance your natural glow.
2. How can I place an order?
Simply browse through our products, add your favorites to the cart, and proceed to checkout. You can pay only via Cash on Delivery (COD).
Are there any hidden charges?
No, there are no hidden charges. You only pay the product price plus a flat Rs. 250 for delivery.
4. How long will delivery take?
Orders within major cities are usually delivered within 2–4 working days, while remote areas may take 5–7 working days.
5. What payment methods do you accept?
We accept Only:
Cash on Delivery (COD)
All transactions are securely processed through our payment service provider.
6. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email or WhatsApp message with a tracking number and courier details.
7. What is your return policy?
If a product is damaged, defective, or incorrect, you can request a return or exchange within 7 days of receiving your order.
For details, visit our Return Policy page or contact us at support@mad21.store.
8. Are your products authentic?
Absolutely. All MAD21 products are authentic, quality-tested, and sourced from verified suppliers. We do not sell expired or counterfeit items.
9. How can I contact customer support?
You can reach our support team via:
Email: support@mad21.store
WhatsApp: +92 3290884201
Our customer support is available Monday to Friday, 10 AM – 6 PM.
10. Do you have physical stores?
Currently, MAD21 operates exclusively online.
11. How can I stay updated on new arrivals and offers?
Subscribe to our newsletter at the bottom of our website or follow us on Facebook, Instagram, and YouTube to get notified about promotions and new product launches.